Shibumi Services is a villa management company, headquartered in Kamala and caring for luxury villas across Phuket since 2004. This page sets out how we deliver the three things owners ask for, in order: a home kept exactly as you left it through preventative maintenance, in person inspections, and staff we recruit and train ourselves; freedom from hassle through one accountable contact who handles guests, compliance, and the villa day to day; and rental revenue that is proven rather than promised, with readable monthly reporting and no surprises. Pricing is quoted per villa, a la carte or full service, and we match any lower rate published by another luxury villa management company in Phuket for the same scope of service.
John Chadwick, Harvard ’87
Shibumi Services manages luxury villas in Phuket the way a fine house should be run: quietly, thoroughly, and with the owner’s interests first. We are based in Kamala, operating since 2004, and we manage luxury villas across Phuket. Everything below follows the same order owners themselves put things in: the home first, then peace of mind, then revenue.
Proactive maintenance, in person inspections, and staff we recruit and train.
One accountable contact, guests handled, your own use of the home protected.
Honest numbers before you sign, readable reporting after. No surprises.
Your Home, Cared For As You Would
Most owners are not on the island. What they want first is simple: to walk back into the villa and find it exactly as they left it. That takes proactive care, not a phone number to call after something breaks.
Preventative maintenance
Phuket’s tropical climate is beautiful and demanding. Salt air, humidity, and monsoon rain all work on a building year round. We run scheduled preventative maintenance rather than waiting for things to fail: pools, air conditioning, roofs and drainage, timber, paintwork, gardens, and water systems. Problems are found early and fixed while they are still small, before they can touch the fabric of the house.
Regular in person inspections
Our team is physically present at each property on a regular basis, walking the rooms and the grounds, not reviewing photographs from a distant office. Issues are noticed in person, on inspection, before a guest ever reports them. When something needs a decision, the person deciding has stood in your villa recently. Villas are inspected by senior management at least monthly, and on site staff are trained to identify and handle issues day to day.
Staff we recruit and train ourselves
A villa is only ever as good as its people. We recruit, train, and manage villa staff: housekeepers, chefs, gardeners, pool technicians, and villa managers. Training is ongoing and covers standards, service, and discretion. The people inside your home are people we chose, trained, and stand behind, and you never have to hire, supervise, or replace anyone yourself.
The people inside your home are people we chose, trained, and stand behind.
Nothing For You To Carry
The second thing owners want is to stop carrying the villa in their head. With Shibumi you have one accountable point of contact who knows your villa personally. You are never left chasing a contractor from another time zone, and when a guest has an emergency at two in the morning, it is handled without your phone ringing. Your own use of the home is protected too: it is your villa first and a rental second, and it is kept ready for you, not just for guests.
Guest and concierge services
Guests are welcomed, looked after, and given genuine concierge support throughout their stay: transfers, private chefs, excursions, restaurant bookings, and the small requests that turn a good stay into a repeat booking. Every guest matter is ours to solve, not yours to hear about after the fact, and every guest experience reflects on the villa, its reviews, and its future revenue.
Compliance and administration
We handle the administrative side that owners find hardest to manage from abroad: compliance, utilities, and suppliers. The paperwork of owning in Thailand is dealt with by people who deal with it every week.
You should never need a translator for your own statement.
Our standard is simple: no surprises, ever.
Revenue That Shows Up As Promised
Phuket’s rental market has a long habit of winning owners with inflated projections and losing them with the first annual statement. We would rather promise less and deliver it. For owners who rent, the goal is revenue that is proven, not projected: honest numbers before you sign, and readable reporting after.
Revenue management
We set rate strategy across Phuket’s seasons, manage availability and length of stay, and balance occupancy against nightly rate so the villa earns what it should without being worn down by the wrong bookings.
Marketing under the same roof
At Shibumi, marketing and operations sit together, so the team that sets the price also answers for the condition of the property. Promises made in the listing are kept in the villa, and one team is accountable for the year’s overall result.
Monthly reporting you can actually read
Every month you receive clear financial reporting: what your villa earned, what it cost, and what was done to it. You should never have to guess how your property is performing, and you should never need a translator for your own statement. Our standard is simple: no surprises, ever. You know exactly what you earned.
In addition to clear villa financials, our clients receive a full monthly maintenance report with before and after pictures, accurate estimates of all work with multiple bids for larger projects, and full transparency with immediate response to all questions with a live person on the other side of the call or email.
A complimentary villa performance review
If you own a villa in Phuket, we offer a complimentary villa performance review. We look at how the property is being maintained, staffed, presented, and priced, and we tell you what we find. If the villa is in good hands, we will say so plainly. If there are gaps, you will know exactly where they are and what they are likely costing you. Either way, the findings are yours to keep, with no obligation.
One thing is worth saying plainly. An empty week in high season never comes back; it is revenue that is simply gone. And in a tropical climate, deferred maintenance compounds quietly: the seal that was not replaced becomes the leak, and the leak becomes the ceiling. The cost of proper management is visible on a monthly statement. The cost of its absence usually shows up later, and larger.
An empty week in high season never comes back; it is revenue that is simply gone.
Who We Are
Shibumi Services has been operating in Phuket since 2004. We are a Thai registered company (registration number 0835547011986) based in Kamala on Phuket’s west coast. Our office is at 1/21 Moo 6, Soi 16, Kamala, Kathu, Phuket 83150.
The name Shibumi is a Japanese ideal of understated excellence: things done properly, without noise. That is the standard we hold ourselves to in how villas are kept, how guests are treated, and how owners are reported to. We manage luxury private villas across Phuket. We have been careful stewards of homes across the island for decades, with staff located strategically around Phuket so every villa we manage receives hands on service.
How We Price
Villa management pricing should fit the villa. We price a la carte or full service, and what you pay depends on what your villa actually needs. A seven bedroom villa renting actively with a full time staff of three is a different job from a five bedroom that is never rented, with part time staff engaged only when the owner is in town. So we quote per villa, after we have seen it and understood what it requires.
Long term rentals, one month or more: 20 percent commission.
Short term and holiday rental management: quoted per villa. The work differs enormously, and so does the marketing effort a villa needs, so the fee is set against the actual scope rather than a headline number.
Four commitments come with every quote, and they are the same for every owner:
If another luxury villa management company in Phuket publishes a lower rate for the same scope of service, we will match it.
We do not mark up maintenance bills. Work is billed at cost, estimates are accurate, and larger projects come with multiple bids.
Every invoice is backed by a receipt, and the monthly maintenance report shows what was inspected, what was fixed, and what is being watched, with before and after pictures.
Our management agreement includes a 60 day exit clause: either side may end it on 60 days notice. Terms are set for the individual villa and agreed upon in writing before anything begins.
Questions Owners Ask
Everything the villa needs to run well, in the order owners care about it: preventative maintenance, in person inspections, and staff recruitment and training, so the home stays as you left it; guest and concierge services, compliance, and administration, so there is nothing for you to carry; and revenue management, marketing, and clear monthly financial reporting, so rental income is proven rather than promised. One company, one point of accountability.
We manage villas, and we inspect every one of them regularly in person, wherever it is in Phuket. Decisions about your property are made by people who know it, not routed through a queue.
Yes. Maintenance, staffing, and reporting matter just as much for a private home as for a rental property, and several of our services are designed for exactly that situation.
Yes. We manage villas across Phuket, with staff located strategically around the island so every villa gets hands on, in person attention. We are headquartered in Kamala and have cared for homes across Phuket for decades.
For long term rentals of one month or more, our commission is 20 percent. Short term and holiday rental management is quoted per villa, because the operational and marketing scope varies enormously between properties. Whatever the scope, if another luxury villa management company in Phuket publishes a lower rate for the same scope of service we will match it, and we do not mark up maintenance bills.
Long term rentals are 20 percent. Short term management is quoted for the individual villa after we have seen it. We do not mark up maintenance: work is billed at cost, with multiple bids on larger projects and receipts behind every invoice. Our management agreement includes a 60 day exit clause: either side may end it on 60 days notice. Everything is set out in writing before any agreement begins.
Start with the complimentary performance review. Contact us, we will visit the villa, and you will receive our findings either way.
Request a Villa Assessment
If you would like an experienced local team to look at your villa, request a villa assessment. You can also call +66 63 954 9144 or write to info@shibumithailand.com. Our office is at 1/21 Moo 6, Soi 16, Kamala, Kathu, Phuket 83150.
Related reading: What experience actually buys you in Phuket villa management. Broker networks, quiet seasons, and the judgement calls that decide what a villa earns.